These conditions of sale apply, without restriction or reservation to all sales concluded between,
On the one hand, the company ECOSYNIA, a simplified joint stock company, registered in the Aix-en-Provence trade and companies register, under number 889 424 503, whose registered office is at 140 avenue du 12 Juillet 1998, Immeuble E , Les Carrés de Lenfant, 13290 Aix-en-Provence, whose intercommunity VAT number is FR45889424503, hereinafter referred to as the “Seller”
On the other hand, any non-professional buyer, hereinafter referred to as the “Customer”, wishing to acquire the products offered for sale, hereinafter referred to as the “Products”, via the website. They specify in particular the conditions of ordering, payment, delivery and management of any returns of Products ordered by the Customer.
The Products offered for sale on the Website mineral-blue.com , owned by the company ECOSYNIA, are food supplements, drinks and cosmetic products.
The photographs and graphics presented on the Website are not contractual and cannot engage the responsibility of ECOSYNIA. The Customer is required to refer to the description of each Product in order to know its properties and essential features.
The choice and purchase of a Product are the sole responsibility of the Customer. These T & Cs are accessible at any time on the site mineral-blue.com and will prevail over any other document. The Customer declares to have read these GTC and to have accepted them by ticking the box provided for this purpose before implementing the site’s online ordering procedure. The applicable conditions will be those in force on the date of placing the order by the Customer.
Unless proven otherwise, the data recorded in the Seller’s computer system constitutes proof of all transactions concluded with the Customer. The Seller’s contact details are as follows:
140 avenue du 12 Juillet 1998 – Building E
In accordance with the Data Protection Act of January 6, 1978, the Customer has at any time, a right of access, rectification and opposition to all of his personal data by writing, by mail and by justifying his identity, at the above-mentioned address.
The Products are supplied at the current prices appearing on the site mineral-blue.com , during the registration of the order by the Seller.
The prices are expressed in Euros including all taxes.
The prices take into account any reductions that would be granted by the Seller on the site mineral-blue.com .
These prices are firm and cannot be revised during their period of validity, but the Seller reserves the right, outside the period of validity, to modify the prices at any time.
The prices do not include the shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the site and calculated prior to the finalization of the order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice is established by the Seller and given to the Customer upon delivery of the Products ordered.
It is up to the Customer to select on the site mineral-blue.com the Products he wishes to order, as follows:
Online store on mineral-blue.com
Product offers are valid as long as they are visible on the site, within the limits of available stocks.
The sale will only be considered valid after full payment of the price. It is the Customer’s responsibility to verify the accuracy of the order and to report any errors immediately.
Any order placed on the site mineral-blue.com constitutes the formation of a contract concluded at a distance between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
The Customer will be able to follow the progress of his order on the site.
The price is paid by secure payment, according to the following terms:
– Payment by credit card
The price is payable in cash by the Customer, in full on the day the order is placed.
Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider for banking transactions carried out on the site mineral-blue.com .
Payments made by the Customer will only be considered final after actual receipt of the sums due by the Seller.
The Seller will not be required to deliver the Products ordered by the Customer if the latter does not pay him the full price under the conditions indicated above.
The Products ordered by the Customer will be delivered in mainland France.
Deliveries take place within an indicative period of 3 to 5 working days to the address indicated by the Customer when ordering on the site.
Delivery consists of the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.
The Seller undertakes to make its best efforts to deliver the Products ordered by the Customer within the deadlines specified above. However, these deadlines are provided for information only.
If the Products ordered have not been delivered within 15 Days after the indicative delivery date, for any reason other than force majeure or the Customer’s act, the sale may be canceled at the Customer’s written request within conditions provided for in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code.
The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of termination of the contract, to the exclusion of any compensation or withholding.
The Customer is required to check the condition of the Products delivered. He has a period of 48 hours from delivery to formulate complaints by email to firstname.lastname@example.org, accompanied by all the relevant supporting documents (photos in particular). After this period and failing to comply with these formalities, the Products will be deemed to comply and free from any apparent defect and no complaint can be validly accepted by the Seller.
The Seller will reimburse or replace as soon as possible and at its expense, the Products delivered for which the lack of conformity or apparent defects have been duly proved by the Customer, under the conditions provided for in Articles L 217-4 et seq. Of the French Code of consumption and those provided for in these GTC.
According to the terms of article L221-18 of the Consumer Code, “the consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following a direct telephone call or outside the establishment, without having to justify its decision or bear any costs other than those provided for in Articles L. 221-23 to L. 221-25.
The period mentioned in the first paragraph runs from the day:
1 ° The conclusion of the contract, for service provision contracts and those mentioned in Article L. 221-4;
2 ° Receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For contracts concluded off-premises, the consumer may exercise his right of withdrawal from the conclusion of the contract.
In the case of an order for several goods delivered separately or in the case of an order for a good made up of lots or multiple pieces whose delivery is spread over a defined period, the period starts from receipt. of the last good or lot or of the last part.
For contracts providing for the regular delivery of goods during a defined period, the period starts from the receipt of the first good. “
The right of withdrawal can be exercised online, using the attached withdrawal form and also available on the site or any other declaration, unambiguous, expressing the desire to withdraw and in particular by mail addressed to the Seller at the postal or email address indicated in article 1 of the GTC.
Returns are to be made in their original condition, complete and unopened (packaging, accessories, instructions, etc.) accompanied by the purchase invoice.
Damaged, soiled or incomplete Products are not taken back.
The return costs remain the responsibility of the Customer.
The exchange (subject to availability) or reimbursement will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.
Exception for perishable products:
For any order of perishable products, in accordance with article L 121-21-8 4 ° of the Consumer Code, the right of withdrawal cannot be exercised. This concerns liquid phycocyanin products in 1000 ml and 500 ml bags, which, by their perishable nature, are excluded from the right of withdrawal.
The transfer of ownership of the Seller’s products will only be carried out after full payment of the price by the latter, regardless of the date of delivery of said products.
The Products supplied by the Seller benefit from:
– the legal guarantee of conformity, for defective, damaged or damaged Products or not corresponding to the order;
– the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the delivered products and rendering them unfit for use,
Provisions relating to legal guarantees:
– Article L217-4 of the Consumer Code
“The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility. “
– Article L217-5 of the Consumer Code
“The good is in conformity with the contract: 1 ° If it is suitable for the use usually expected of a similar good and, if applicable:
– if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
– if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. “
– Article L217-12 of the Consumer Code
“The action resulting from the lack of conformity lapses two years after delivery of the goods. “
– Article 1641 of the Civil Code.
“The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer has not acquired it, or ‘would have given a lower price, if he had known them’.
– Article 1648 paragraph 1 of the Civil Code
“The action resulting from crippling defects must be brought by the purchaser within two years from the discovery of the defect. “
In order to assert his rights, the Customer must inform the Seller, in writing (email or letter), of the non-conformity of the Products or of the existence of hidden defects from their discovery. The Seller will reimburse and replace the Products deemed non-compliant or defective.
The shipping costs will be reimbursed on the basis of the invoiced price and the return costs.
will be reimbursed on presentation of supporting documents.
Refunds or replacements of Products deemed non-compliant or defective will be made as soon as possible and at the latest within 15 days of the Seller’s finding of the lack of conformity or the hidden defect. This reimbursement can be made by bank transfer or check.
The Seller’s liability cannot be engaged in the following cases:
– Non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to verify, in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer , accident or force majeure.
The photographs and graphics presented on the site are not contractual and cannot engage the responsibility of the Seller.
The Seller’s guarantee is, in any event, limited to the replacement or reimbursement of non-conforming Products or those affected by a defect.
Pursuant to Law 78-17 of January 6, 1978, it is recalled that the personal data requested from the Customer are necessary for the processing of his order and the establishment of invoices, in particular.
These data may be communicated to any partners of the Seller responsible for the execution, processing, management and payment of orders.
The Customer has, in accordance with national and European regulations in force, a permanent right of access, modification, rectification and opposition with regard to information concerning him.
This right can be exercised according to the methods described in the “legal information” section of the site. mineral-blue.com .
The Ecosynia company, whose head office is located in Aix-en-Provence (13000), avenue du 12 Juillet 1998 – Immeuble E, has an online sales website. This site makes it possible to receive orders from our customers and the data collected on this occasion is recorded and processed in a customer file.
This file is used to:
– Manage orders, payment and delivery.
– Carry out marketing operations (loyalty, promotions) and send advertisements by email to our customers who have not objected to it or who have accepted it:
– On products similar to those they ordered.
– On other products offered by the company.
– Order management: the legal basis for processing is the execution of a contract (Cf. article 6.1.b of the European Data Protection Regulation).
– Sending commercial solicitations by email on products similar to those ordered by customers: the legal basis for processing is the legitimate interest of the company (Cf. article 6.1.f of the European Data Protection Regulation), namely promote our products to our customers.
– Sending of commercial solicitations by email on other products offered by Ecosynia: the legal basis for processing is consent (Cf. article 6.1.a of the European Data Protection Regulation), as required by article L. 34-5 of the Post and Electronic Communications Code.
– Identity: title, surname, first name, address, delivery address, telephone number, e-mail address, date of birth, internal processing code allowing the identification of the customer, data relating to registration on opposition lists.
– Data relating to orders: transaction number, details of purchases, amount of purchases, data relating to payment of invoices (payments, unpaid bills, discounts), product returns.
– Data relating to means of payment: bank card number, expiry date of the bank card, visual cryptogram (which is immediately deleted).
– Data necessary for carrying out loyalty and prospecting actions: purchase history.
– Ecosynia customer and billing services are recipients of all categories of data.
– Data necessary for order management and invoicing: throughout the duration of the commercial relationship and ten (10) years for accounting obligations.
– Data necessary for the realization of loyalty actions and prospecting: throughout the duration of the commercial relationship and three (3) years from the last purchase.
– Data relating to means of payment: this data is not kept by Ecosynia; they are collected during the transaction and are immediately deleted upon payment of the purchase.
– Data concerning the opposition lists to be received from prospecting: three (3) years.
If you no longer wish to receive advertising from Ecosynia (exercise of the right to object or withdraw a consent already given), contact us by post or by using the contact form available on the site mineral-blue.com .
If, after having consented to your data being transmitted to our business partners, you wish to change this choice and no longer receive publicity from them, contact us (provide a link here to the form for exercising computer rights and freedoms).
(NB: a link allowing customers and prospects to request the removal of their email address from the prospecting list must always appear on solicitations sent by email)
You can access, rectify or delete data concerning you.
You also have a right to portability and a right to limit the processing of your data (Consult the cnil.fr site for more information on your rights).
To exercise these rights or for any questions about the processing of your data in this system, you can contact our data protection officer, Mr. Grégory Santander.
– Contact electronically: email@example.com
– Contact by post:
The data protection officer
140 avenue du 12 Juillet 1998
If you feel, after having contacted Ecosynia, that your “Data Protection” rights have not been respected, you can submit a complaint online to the CNIL.
Site content mineral-blue.com is the property of the Seller and is protected by French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and is liable to constitute an offense of counterfeiting.
These GTC and the operations resulting from them are governed and subject to French law.
These T & Cs are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.
For any complaint, please contact customer service at the Seller’s postal or email address indicated in ARTICLE 1 of these T & Cs. The Client is informed that he may in any event have recourse to conventional mediation, to existing sectoral mediation bodies or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
In this case, the appointed mediator is (see which entity is the mediator) The Client is also informed that he can also use the Online Dispute Resolution platform:
(RLL): https: //webgate.ec.europa.eu/odr/main/index.cfm? Event = main.home.show
All disputes to which the purchase and sale transactions concluded in application of these GTC and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of law. common.